MNK strongly believes that maintaining a high level of competency, authority and credibility is important. In order to maintain a high level of business practice, MNK has implemented the followings:
  1. Adopting Standard Agency Agreement and Employment Contract, which includes provisions on standards of service and the duties and responsibilities of the agent and employer. This would also ensure that proper employment terms and conditions are clearly stated.

  2. Implementing a proper feedback system to handle customer's complaints. Customers must be informed about the alternative forms of redresses, such as mediation at CASE, if the complaint remains unresolved.

  3. MNK is accredited to The Indonesian Embassy, Singapore.